RIGHT TO REFUND

Customers are entitled to request a full or partial refund under the following circumstances:

• The product arrives defective or damaged.
• The order is canceled before being shipped.
• The return is approved in accordance with our Returns and Exchanges Policy.

Customers have the right to withdraw from the purchase within 30 calendar days of receiving the product, provided the item is returned unused and in its original condition. For customers within the European Union, this right is guaranteed under EU consumer protection regulations. Customers in other regions may have additional rights under their local consumer protection laws.

HOW TO REQUEST A REFUND To request a refund, please contact our customer service team through the support form on our website or by email at contact@eternumcharms.com.

Please provide the following information:

• Order number
• Product information
• Reason for the refund request

Requests must be submitted within 30 calendar days of receiving the product. All requests will be evaluated based on the reason provided and the condition of the returned item.

REFUND PROCESSING Once approved, the refund will be processed within 7 business days from confirmation. Refunds will be issued using the same payment method used for the purchase.

DEFECTIVE OR DAMAGED PRODUCTS If your item arrives defective or damaged, you may choose between the following options:

• A full refund
• A replacement item (subject to availability)
• A store credit of equal value

Please include clear photos or videos of the issue when submitting your request.

REFUND NOTIFICATION You will receive an email confirmation once the refund has been processed.

EXCEPTIONS Some products may be subject to specific refund policies, which will be clearly communicated at the time of purchase.

QUESTIONS If you have any questions or concerns regarding refunds, please contact us through the support form on our website or by email at contact@eternumcharms.com. We'll be happy to help.