Customers have the right to request a full or partial refund under the following circumstances:

• The product arrives defective or damaged.

• The order is canceled before being shipped.

• The return is approved according to our Returns and Exchanges Policy.

In accordance with EU consumer protection regulations, customers have the right to withdraw from their purchase within 30 calendar days of receiving the product, provided the item is returned unused and in original condition.

HOW TO REQUEST A REFUND

To request a refund, please contact our customer service team via the support form on our website or by email at contact@eternumcharms.com .

Please provide the following information:

• Order number

• Product information

• Reason for refund request

Requests must be made within 30 calendar days of receiving the product.

All requests will be evaluated based on the reason provided and the condition of the returned item.

REFUND PROCESSING

Once approved, the refund will be processed within 7 business days of confirmation.

Refunds will be issued using the same payment method used for the purchase.

DEFECTIVE OR DAMAGED PRODUCTS

If your item arrives defective or damaged, you can choose from the following options:

• A full refund

• A replacement item (subject to availability)

• A store credit for the same value

Please include clear photos or videos of the issue when submitting your request.

REFUND NOTIFICATION

You will receive an email confirmation once your refund has been processed.

EXCEPTIONS

Some products may be subject to specific refund policies, which will be clearly communicated at the time of purchase.

QUESTIONS

If you have questions or concerns about refunds, please contact us via the support form on our website or at contact@eternumcharms.com . We'd be happy to help.