Eternum is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services. We fully comply with the European Union's General Data Protection Regulation (GDPR) and align with other applicable data protection laws worldwide.
1. Data Security and SSL Protection All pages of our website are secured with SSL (Secure Socket Layer) encryption. You can verify this by the padlock icon in your browser's address bar, ensuring that information transmitted between your browser and our site remains private and secure.
2. Data Collection and Use We only collect the data necessary to process your order, improve your browsing experience, or send you marketing communications — always with your explicit consent.
The types of data we may collect include:
- Name, shipping address, and billing address
- Email and contact information
- Purchase history and browsing behavior (for example, through cookies)
This data is used strictly to:
- Process and deliver your orders
- Provide customer support
- Improve site usability and our product offering
- Send marketing communications (only if you have given consent)
3. Information Sharing We do not sell, rent, or share your personal data with third parties for commercial purposes. Your information may be shared with trusted service providers (such as logistics and payment processors) solely for operational purposes and always under strict data protection agreements. We may also use anonymized and aggregated data for internal analytics and performance metrics.
4. Email Communications and Consent We only send emails if you have given clear and explicit consent. You can unsubscribe from marketing communications at any time using the "Unsubscribe" link at the bottom of every email. Once requested, the update to your preferences may take up to 7 business days.
Eternum does not send unsolicited emails or spam. We will never request your login credentials or send emails with suspicious attachments or links.
5. Use of Cookies We use cookies to improve your experience on our website. Cookies help us remember your preferences, recommend products, and understand how users interact with our site. These cookies do not collect personal data and can be managed or deleted through your browser settings at any time.
By continuing to use our website, you agree to the use of cookies unless you disable them in your browser.
6. Your Data Rights You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw your consent at any time
- File a complaint with the relevant data protection authority
Depending on your country of residence, you may have additional rights under local data protection laws (such as the CCPA in California, the UK GDPR, or the LGPD in Brazil).
To exercise these rights, please contact us through the support form on our website or by email at contact@eternumcharms.com.
7. Content Ownership All content and data on this website are the exclusive property of Eternum. No part of the site may be copied, modified, or reused without prior written permission. Misuse may result in legal action.
8. Updates to This Policy This Privacy Policy may be updated periodically to reflect changes in legislation or our operational practices. The date of the last revision will always appear at the top of this page.